COURSE DESCRIPTION:  The technical figure coming out of this course – Y&S – analyses and verifies the maintenance and/or restyling needs
of the boat, suggests hypotheses and intervention solutions to the customer, prepares detailed cost estimates and takes care of the commercial relationship with them, both during the offer phase and during the refitting activities, taking care of customer satisfaction and loyalty.
He also works in specialised agencies (yacht management, charters, ship chandlers, customs and crew management agencies) as a professional figure for the management of all services on board pleasure craft to make the stay pleasant for the owner and his guests.

SITE OF THE COURSE: Viareggio

DURATION: Two-year course 2025-2027
1,800 hours (including 800 hours of in-company internship)

TOPICS

• Transversal skills: negotiation and team building
• Advanced technical English
• After-sales services in the yachting industry
• Technical services: how to assess maintenance needs
• Refit processes
• Yachting logistics
• Supply services
• Crew management services
• Customs and sanitary services
• Galley supply services The yachting industry and service needs
• Yacht lifecycle
• Marketing of services
• Life on board, target segmentation and yacht usage patterns
• Digital communication and interconnection technologies
• The main players in the service supply
• Service contracts and national and international regulations

TITLE RECOGNISED AT THE END OF THE COURSE:  National figure Higher technician for the management of on-board passenger support services. V EQF level.